Customer Support

We're here to help. For support with your order, feel free to contact us:


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1.1 Do you ship Ammunition?

No in Canada Bullets, cartridges and other ammunition are considered dangerous goods and cannot be shipped through the mail.

1.2 How much does shipping cost?

Selected items over $150 receive free shipping, to find out the exact shipping costs of the items you are wanting to purchase add all items to the cart and select the items destination for the final shipping cost. 

1.3 Do you have Gift Cards?

Yes, Our gift cards can be purchased online to any dollar value. These can be found on the top section of our website. 

1.4 What's your return policy?

We offer full refunds within 14 days of when the product is delivered to you. Please note that you must contact us prior to returning a product and return shipping charges are your responsibility.

Returns are subject to BV Outdoor Essentials Terms and Conditions.


1.5 Can I select an item for store pick up? 

Yes, at time of check out there is an option for a store pick up. 

1.6 Do you sell Meindl Boots?

Yes, we offer a wide variety of Meindl footwear from bushwalking, hiking to hunting. We are happy to offer help with sizing if you are unsure of sizing. 

1.7 Can you ship to the USA?

Not all items can be shipped outside of Canada to the USA. If you wish to have an item shipped to the USA please phone in store +1(250) 877 7744 to ask if the item can be shipped outside Canada and for shipping costs.